Privacy Policy

We collect information in a few different ways so that we can respond to inquiries, prepare estimates, and deliver our masonry and hardscaping services.

Information You Provide

• Contact details such as your name, email address, phone number, and mailing or project address.
• Project information, including descriptions, measurements, photos, and design preferences you share with us.
• Communications you send to us by email, phone, web form, or text message.
• Billing and payment-related details necessary to invoice and complete a transaction.

Information Collected Automatically

• Technical data such as your IP address, browser type, device information, and operating system.
• Usage data such as the pages you visit, links you click, and the dates and times of your visits.
• Information collected through cookies and similar technologies, as described below.

We use the information we collect for legitimate business purposes, including to:

• Respond to your inquiries and provide requested estimates.
• Schedule, perform, and manage masonry and hardscaping services.
• Process payments and maintain accurate business records.
• Communicate with you about your projects, appointments, and follow-up service.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our legal rights.

We do not sell or rent your personal information. We may share information only in the limited circumstances below:

• Service providers who help us operate our business, such as payment processors, scheduling tools, hosting providers, and analytics services.
• Subcontractors and suppliers when necessary to fulfill your project.
• Professional advisors such as accountants, insurers, and attorneys.
• Government authorities or other parties when required by law, subpoena, or to protect our rights and safety.

Any third parties that handle personal information on our behalf are expected to protect it and use it only for the purposes we specify.

Our website uses cookies and similar technologies to operate effectively, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, although some features of the site may not function properly if cookies are disabled. Where required by law, we will request your consent before placing non-essential cookies.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide services, maintain business and tax records, resolve disputes, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Depending on where you live, you may have certain rights regarding your personal information.

GDPR (European Economic Area)

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your data in certain circumstances.
• The right to restrict or object to certain processing.
• The right to data portability.
• The right to withdraw consent at any time where processing is based on consent.

CCPA (California Residents)

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of your personal information.
• The right to opt out of the sale of personal information (note: we do not sell your information).
• The right not to be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframe required by applicable law and may need to verify your identity before fulfilling your request.

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated revision date.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at info@12stonemasonry.com, +1 (980) 452-6406, or by mail at 2917 Mount Vernon Church Rd, Raleigh, NC 27613.